Avail 30 Days Returns with Any Purchase

Return and Refund Policy

At Petralvorina, we strive to maintain complete clarity regarding our return, exchange, and refund processes for marble dining tables. This Return and Refund Policy outline the exact conditions under which returns and refunds are accepted, processed, and settled.

Policy Scope and Geographic Eligibility

This policy applies exclusively to orders placed on the Petralvorina website and delivered within the Republic of Singapore. Petralvorina does not offer shipping or product return services outside Singapore. All returns, replacements, and refund requests are governed by the guidelines detailed below.

Regulatory and Legal Compliance

Our return and refund practices are designed in alignment with Singapore consumer protection laws, including the Consumer Protection (Fair Trading) Act 2003 (CPFTA) and the Sale of Goods Act 1979. These standards help ensure that consumer transactions remain fair, transparent, and legally sound. Furthermore, this policy satisfies Google Ads Merchant Center requirements by clearly stating return windows, handling costs, refund processing timelines, and explicit eligibility criteria.

30-Day Return Window

We offer a 30-day return policy. The 30-day return window begins on the exact date your marble dining table is delivered to your address in Singapore.

If you receive an item that qualifies for a return under our policy criteria, you must contact us within 30 consecutive calendar days from the delivery date to initiate the process. Requests made after this 30-day timeframe cannot be processed.

Valid Return Reasons

To ensure fairness and operational predictability, returns are accepted under specific conditions only:

1. Damaged Items

If your marble dining table arrives with physical damage, cracks, structural issues, or defects incurred during transit, your order qualifies for a full return, replacement, or refund.

2. Incorrect Items Delivered

If you receive a table model, size, or style different from what was specified in your original order confirmation, your purchase qualifies for a return and resolution.

Ineligible Return Reasons (Change of Mind)

We do not accept returns, exchanges, or refund requests due to a customer’s change of mind.

Because marble dining tables require specialized handling, transit arrangements, and weight considerations, we strongly advise customers to verify all product measurements, colors, and room dimensions prior to placing an order. Please place an order with Petralvorina only if you are fully decided on your purchase.

Return Shipping Fees and Restocking Fees

  • Return Delivery Cost: $0 USD / $0 SGD (Free return pickup). If your item is damaged or incorrect, Petralvorina assumes full responsibility for arranging and covering the pickup costs from your delivery address in Singapore.
  • Restocking Fees: $0 USD / $0 SGD (No restocking fees). We do not deduct any restocking, handling, or administrative fees from your refund amount.

Step-by-Step Return Process

To request a return for a damaged or incorrect marble dining table, please follow these steps:

Step 1: Initiate Contact

Send an email to our support team at contact@petralvorina.com within 30 days of receiving your item. Please include:

  • Your original order number.
  • A clear description of the damage or discrepancy.
  • Photographic evidence showing the damaged areas or the incorrect item received.

Step 2: Pickup Coordination

Once our support team reviews your request and verifies eligibility, we will schedule a pickup date and time with our local Singapore logistics team. Our delivery personnel will collect the item directly from your doorstep at no cost to you.

Step 3: Warehouse Inspection

Upon arrival at our facility, our inspection team will review the condition of the table within 24 hours. This step verifies the extent of the damage or confirms the item mismatch.

Step 4: Resolution (Replacement or Refund)

Following inspection, we will notify you via email regarding the outcome:

  • Replacement: If the item is in stock, we will arrange a replacement table to be delivered to your address.
  • Refund: If a replacement is unavailable, or if the item damage cannot be corrected, a full refund will be granted immediately.

Refund Method and Disbursement Timelines

Because Petralvorina operates exclusively on a Cash on Delivery (COD) model, we do not collect or store electronic payment card details during the initial purchase. As a result, refunds cannot be credited back to a payment card.

  • Refund Disbursement Method: Direct Bank Transfer.
  • Collecting Details: Once a refund is passed following warehouse inspection, our support team will reach out via email to request your designated bank account details.
  • Transfer Execution: Upon receiving your bank details, we immediately initiate the transfer process.
  • Processing Timeframe: It typically takes 5 to 6 business days for the refunded amount to appear in your bank account after initiation, depending on your banking institution’s processing times in Singapore.

Order Cancellations Before Dispatch

  • Pre-Dispatch Cancellations: You may cancel an order free of charge at any time before the product leaves our warehouse.
  • Post-Dispatch Policy: Once an item has been handed to our delivery drivers and is in transit, the order cannot be canceled mid-delivery. The driver must complete the delivery process. If the delivered item arrives damaged or incorrect, you may then follow the return procedure outlined above.

Customer Support Access

Our customer service team is ready to answer questions regarding returns, order statuses, or delivery details:

  • Email: contact@petralvorina.com
  • Operating Hours: Monday through Friday, 9:00 AM to 5:00 PM Singapore Standard Time (SGT).
  • Location: Singapore