Shipping Policy
At Petralvorina, we strive to provide clear, transparent, and straightforward shipping services for our marble dining tables. This Shipping Policy details our handling times, transit schedules, payment terms, and delivery procedures to ensure full transparency for every transaction.
Geographic Availability and Operational Scope
Petralvorina operates exclusively within the Republic of Singapore. We process orders, manage logistics, and perform doorstep deliveries solely for physical addresses located within Singapore.
We do not offer international shipping, transit across borders, or delivery services to addresses outside Singapore. Any orders requesting delivery to locations outside our active service territory will be canceled automatically.
Compliance with Regulatory Standards
Our shipping practices comply with local Singapore commercial regulations, including the Consumer Protection (Fair Trading) Act 2003 (CPFTA) and the Sale of Goods Act 1979. By clearly communicating expected delivery timeframes, handling steps, and cost structures, this document also aligns strictly with Google Ads Merchant Center policies regarding transparent fulfillment practices.
Order Fulfillment Schedule and Shipping Timelines
We follow a structured schedule to ensure your table arrives safely and without unnecessary delay. All shipping calculations are based on standard business days (Monday through Friday, excluding public holidays in Singapore).
|
Fulfillment Stage |
Timeframe |
Details |
|
Handling & Packaging |
1 Business Day |
Order preparation, quality check, and dispatch loading. |
|
Transit Time |
1 to 2 Business Days |
Direct local delivery to your specified address. |
|
Total Estimated Delivery |
2 to 3 Business Days |
Total time from order placement to doorstep arrival. |
Order Cut-off Times and Dispatch Days
Orders placed before 5:00 PM Singapore Standard Time (SGT) Monday through Friday enter processing on the same business day. Orders placed after 5:00 PM SGT, or during weekends and public holidays, will begin processing on the following business day.
Deliveries are conducted Monday through Friday during regular business hours (9:00 AM to 5:00 PM SGT). Our transport team does not perform routine deliveries on weekends or Singapore public holidays.
Transparent Shipping Costs and No Hidden Fees
We believe in complete pricing transparency at checkout:
- Shipping Cost: $0 USD / $0 SGD (Free Shipping on all orders).
- Handling & Packaging Charges: $0 USD / $0 SGD.
- Additional Fees: We never charge fuel surcharges, weight penalties, or unexpected access fees. The total price displayed during checkout is the final amount due.
Cash on Delivery (COD) Payment Terms
Petralvorina operates on a Cash on Delivery (COD) model exclusively.
- Payment Timing: Full payment is collected at your doorstep when our delivery crew arrives with your item.
- Accepted Formats: Payment must be completed directly to our delivery personnel before or upon final placement of the item.
- No Upfront Charges: You are not required to enter payment card details or make online advances when completing an order on our website.
Order Tracking and Status Updates
Once your order has been packaged and assigned to our local dispatch team, you will receive an email update containing your order details and the estimated day of arrival.
If you require an update on your scheduled delivery window, our customer support team can assist you during operational hours. Please have your order number ready when contacting us.
Order Cancellation Policy During Transit
You may cancel an order free of charge at any point while the item remains in our local warehouse facility.
However, once an order has been dispatched and is currently in transit with our logistics team, it cannot be canceled mid-delivery. In such instances, the delivery driver must complete the route to your doorstep. If you discover any physical damage or item discrepancy upon arrival, you may reject the delivery or utilize our 30-day return process.
Handling Damaged or Incorrect Deliveries
Because marble dining tables require delicate handling, our delivery team inspects packaging prior to transit. However, if your order arrives damaged or if an incorrect item is delivered:
1. Notify the delivery crew immediately, or contact us via email within 30 days of arrival.
2. Email contact@petralvorina.com with your order details and photos of the damage.
3. We will arrange a free return pickup and issue a replacement or direct bank transfer refund in accordance with our return guidelines.
Customer Support Contact Information
If you have questions regarding our delivery schedules, shipping routes, or order statuses, please reach out to our dedicated support team:
- Email: contact@petralvorina.com
- Support Hours: Monday to Friday, 9:00 AM to 5:00 PM Singapore Standard Time (SGT)
- Operating Location: Singapore